SHIPPING & ORDERING
Shipping & Delivery
Merz b. Schwanen delivers to over 50 countries. Below are estimated delivery times and the shipping fees for your country. Estimated from when your order is handed to the courier:. Delays may occur if shipments are held in customs or during peak seas
Why are prices in the Merz b. Schwanen Online Shop different from some retailers?
We understand that questions may arise when our products are offered at a different price by retailers compared to our official Online Shop. Here are the key reasons behind this:. As a direct supplier, our prices always reflect current production, op
Shipping to the US: Customs Duties, Taxes & Our New DDP Service
Until now, orders valued under 800 USD could enter the US free of customs duties under the so-called “de minimis” rule.This regulation will no longer apply as of August 29, 2025. All shipments to the US will be subject to import duties, regardless of
How do I use my credit in my customer account?
Using Your Store Credit. If you have a credit balance with us — for example, from a refund or goodwill gesture — it will be automatically stored in your customer account. Since the migration of our online shop to Shopify, login works via two-factor a
Notes on the new login and ordering process as part of our store relocation
We ask for your understanding for any inconvenience - we are currently moving our online store to Shopify, which may lead to temporary technical changes. The most important things at a glance:Orders are still possible. All common payment methods - in
Delivery time - How long will my delivery take?
Here’s an overview of estimated delivery times once your order is handed over to our courier:. Germany. EU. Rest of the World. *Please note: Delays may occur if shipments are held in customs, or during increased order volume for seasonal sales, or ho
Taxes & Duties Outside the EU
Additional customs duties may apply when ordering from and shipping to a country outside the European Union. This is also stated during the checkout process. Therefore, we do not charge VAT for any customer located outside of the EU.
Parcel Tracking
We will ship every parcel as quickly as we can. You can easily track your order with the tracking number you received via e-mail right here
Payment Options
We accept the following payment methods:
Note on Order Changes
Please review your order carefully before finalizing it. This includes, in particular, the selected items, sizes, colors, quantities, and the shipping address.Unfortunately, we cannot guarantee any changes or additions after the order has been finali