SHIPPING & ORDERING
Holiday Delivery Information 🎁
To help ensure your gifts arrive in time for the holidays, we kindly recommend placing your order by the following deadlines:. Shipping deadlines. DHL (within Germany): Order by December 18. DHL Express (within Germany): Order by December 21. DHL Exp
Shipping to the US: Customs Duties, Taxes & Our New DDP Service
Until now, orders valued under 800 USD could enter the US free of customs duties under the so-called “de minimis” rule.This regulation will no longer apply as of August 29, 2025. All shipments to the US will be subject to import duties, regardless of
🏭 Our Online Store Is Moving to a New Warehouse
We’re excited to share some great news: our online store is moving to a new warehouse this week!. To make this transition as smooth as possible, our online shop will take a short break from October 13 to 16. During this time, orders cannot be placed
Shipping Fees
Merz b. Schwanen delivers to over 50 countries so you can enjoy your favorite Merz b. Schwanen pieces wherever you are in the world. For shipping fees specific to your country, please refer to the information below.Estimated delivery times: 3–6 worki
Why are prices in the Merz b. Schwanen Online Shop different from some retailers?
We understand that questions may arise when our products are offered at a different price by retailers compared to our official Online Shop. Here are the key reasons behind this:. As a direct supplier, our prices always reflect current production, op
Click & Collect at Merz b. Schwanen Store Berlin - availability and what you should know
Thank you for your interest in our Click & Collect function! Here you can find out everything you need to know if you want to select a product for collection at the Merz b. Schwanen flagship store in Berlin. On the product detail pages, in the “Stock
How do I use my credit in my customer account?
Using Your Store Credit. If you have a credit balance with us — for example, from a refund or goodwill gesture — it will be automatically stored in your customer account. Since the migration of our online shop to Shopify, login works via two-factor a
Notes on the new login and ordering process as part of our store relocation
We ask for your understanding for any inconvenience - we are currently moving our online store to Shopify, which may lead to temporary technical changes. The most important things at a glance:Orders are still possible. All common payment methods - in
Delivery time - How long will my delivery take?
Here’s an overview of estimated delivery times once your order is handed over to our courier:. Germany. EU. Rest of the World. *Please note: Delays may occur if shipments are held in customs, or during increased order volume for seasonal sales, or ho
Holiday Shipping
We’re here to help make your holiday shopping stress-free!. To ensure your gifts arrive by December 24th, please place your order by December 17th. This applies to all the 50+ countries we ship to. While we strive for timely delivery, please be aware
Taxes & Duties Outside the EU
Additional customs duties may apply when ordering from and shipping to a country outside the European Union. This is also stated during the checkout process. Therefore, we do not charge VAT for any customer located outside of the EU.
Parcel Tracking
We will ship every parcel as quickly as we can. You can easily track your order with the tracking number you received via e-mail right here
Payment Options
We accept the following payment methods:
How to use your personal wishlist feature
Keep track of your favorite Merz b. Schwanen items with ease!. Here's how to make the most of our Wishlist feature:. Effortlessly save and shop your must-haves!