Why are prices in the Merz b. Schwanen Online Shop different from some retailers?Updated 2 months ago

We understand that questions may arise when our products are offered at a different price by retailers compared to our official Online Shop. Here are the key reasons behind this:

1. Direct sales vs. retailer pricing

As a direct supplier, our prices always reflect current production, operational, and logistics costs. Retailers, on the other hand, may still hold stock purchased at earlier price points, which can explain differences.

2. Global conditions

Factors such as trade tariffs, inflation, or fluctuating exchange rates influence our pricing and may result in adjustments over time. Retailer prices can vary depending on when their inventory was sourced.

3. Benefits of buying directly

When ordering from our Online Shop, you benefit from:

• DDP shipping going forward with DHL Express (US/UK): All duties and taxes are included in the purchase price.

• Transparency & security: No additional or unexpected fees upon delivery.

• Direct support: Our customer service team is here to personally assist with any questions or concerns.

4. No price matching

Since our pricing is based on the factors above, we do not adjust our prices to match those of individual retailers.

We truly value your trust and support – and we hope you continue to enjoy the benefits of shopping directly with us.