Merz b. Schwanen Support logo
Merz b. Schwanen Support logo

All articles

Returns & RefundsUpdated 7 days ago

Returns Policy

We aim to provide a straightforward and seamless return process. Please review the guidelines below for online and in-store purchases: 

Online Purchases

Items purchased online can be returned within 30 days of delivery. Items must be unworn, unwashed, and in their original, resalable condition. Eligible returns will be refunded to the original payment method.

 

Online Returns Process

Please note that the returns process varies based on your location. To ensure a smooth return, please select the region where you are based below:

 

GERMANY

 

In-Store Purchases

  • Items purchased in-store can be returned within 30 days of purchase, provided they are unworn, unwashed, and in their original, resalable condition.
  • Please note: Items purchased with discounts of more than 25% are considered final sale and cannot be returned or exchanged.

Product Quality Concerns

If your item has a quality issue, please contact our customer service team or visit the store where the purchase was processed. We are dedicated to resolving any concerns promptly and with care. For further assistance, reach out to our customer service team or speak to a staff member in-store.

Was this article helpful?
Yes
No