EU Returns (Excluding Germany)Updated 8 days ago

If you're not completely satisfied with your online or in-store purchase, you can return it within 14 days, as long as the items are unworn, unwashed, and in their original, resalable condition.

To ensure a smooth returns process, please follow the steps below, and don't hesitate to reach out if you have any questions.

Please note that the cost of the returns label is not covered by Merz b. Schwanen, and equals the respective shipping fees (for details see Step 3).

We currently do not offer direct exchanges due to system limitations and stock handling—simply return your item and place a new order for the desired size or style.
 

Step 1

Register your return here. Once you register the return (order no. with #), you can send the return to our online warehouse using a returns label. For efficient processing, please ensure the return is handled via DHL Express. Using a different carrier may lead to delays and additional costs.

 

Step 2

Place the items, unworn and in their original packaging, into the package and ship using the generated DHL Express returns label.

Thank you! We will process your return within 14 days of receipt. 

The refund will be issued to the original payment method and may take up to 7-10 business days to appear in your account. Please note that the initial shipping costs for returns are non-refundable.
The costs for the return are the same amount as the initial shipping costs* and are subtracted from the refund total.

*While we offer free shipping promotions for certain orders and countries, this does not automatically apply to return shipments. Please refer to the country-specific shipping fees listed in our support guide for detailed information on applicable costs.

Additionally, returns that are not pre-registered in advance may require longer processing times.

For further information, please read our Terms & Conditions.
Right of withdrawal.