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Merz b. Schwanen Support

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RETURNS

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Our Stores

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STORES

Natural wear and care instructions for our textiles

What is garment dyeing?

“01 white” vs. "02 nature" - color differences in our white T-shirts

Understanding "Superwool" and why we choose natural fibers

The Right Care for Wool

The Difference Between the 1950s & 215 T-shirt

The Right Care for Organic Cotton

215 T-shirt Availability

PRODUCTS & CARE

Shipping & Delivery

Why are prices in the Merz b. Schwanen Online Shop different from some retailers?

Shipping to the US: Customs Duties, Taxes & Our New DDP Service

How do I use my credit in my customer account?

Notes on the new login and ordering process as part of our store relocation

Delivery time - How long will my delivery take?

Taxes & Duties Outside the EU

Parcel Tracking

Payment Options

Note on Order Changes

SHIPPING & ORDERING

Returns & Refunds

Exchanges

My return was rejected

Returns outside of the EU - worldwide

EU Returns (Excluding Germany)

Returns from Germany

Model Size Guide

Finding Your Perfect Fit: Our classic 215 vs. 1950s T-shirts

Finding Your Size

How We Measure

Loopwheeled Garments Shrinkage

SIZING

What are calender stripes - and why is my white T-shirt not pure white?

Loopwheeled fabric – Why some have side seams

Made in Germany

Our Original Loopwheelers

Made in Portugal

PRODUCTION

End of Season Sale

Need to speak with us directly?

SEASONAL SALE

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