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Merz b. Schwanen Support

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RETURNS

All Articles

Our Stores

Store Finder

STORES

Natural wear and care instructions for our textiles

What is garment dyeing?

“01 white” vs. "02 nature" - color differences in our white T-shirts

Understanding "Superwool" and why we choose natural fibers

The Right Care for Wool

The Difference Between the 1950s & 215 T-shirts

The Right Care for Cotton

215 T-shirt Availability

PRODUCTS & CARE

Holiday Delivery Information 🎁

Shipping to the US: Customs Duties, Taxes & Our New DDP Service

🏭 Our Online Store Is Moving to a New Warehouse

Shipping Fees

Why are prices in the Merz b. Schwanen Online Shop different from some retailers?

Click & Collect at Merz b. Schwanen Store Berlin - availability and what you should know

How do I use my credit in my customer account?

Notes on the new login and ordering process as part of our store relocation

Delivery time - How long will my delivery take?

Holiday Shipping

Taxes & Duties Outside the EU

Parcel Tracking

Payment Options

How to use your personal wishlist feature

SHIPPING & ORDERING

Extended Holiday Return Policy 🎁

Returns outside of the EU - worldwide

EU Returns (Excluding Germany)

Returns & Refunds

Returns from Germany

Holiday Bundle Returns: Everything You Need to Know

My return was rejected

Model Size Guide

Finding Your Perfect Fit: Our classic 215 vs. 1950s T-shirts

Finding Your Size

How We Measure

SIZING

What are calender stripes - and why is my white T-shirt not pure white?

Loopwheeled fabric – Why some have side seams

Made in Germany

Our Original Loopwheelers

Made in Portugal

PRODUCTION

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SEASONAL SALE

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