How do I use my credit in my customer account?Updated 2 months ago

Using Your Store Credit

If you have a credit balance with us — for example, from a refund or goodwill gesture — it will be automatically stored in your customer account.

Since the migration of our online shop to Shopify, login works via two-factor authentication:

1. Visit our website and enter your email address.

2. You’ll receive a one-time login code via email.

3. Enter the code to log in securely — no password needed.

Once logged in, your available credit will be:

• Shown in your account under your profile details.

• Automatically offered as a payment option during checkout — no separate code required.

• If you choose to combine payment methods, your credit will be applied proportionally.

💡 Tip: If your credit isn’t showing up as expected, feel free to reach out — our customer service team is happy to help!

Thank you for your continued trust and support.